CAHRS Top 10 April 2019

1. CAHRS ResearchLink: What's HR Got to do With it? A Look at its Effects on the Bottom Line in Service-Based Organizations
Summary: In this recent CAHRS ResearchLink, they studied the impact of HR on the bottom line of a call center that was pursuing a hybrid marketing strategy. They attempted to answer the question, “Which operational outcomes makes the greatest contribution to units’ financial outcomes?” They also attempted to determine which specific HR practices were the most effective. The results varied by unit, but several key takeaways from the study are explained at the end.

2. The New York Times: What the Failed All-Female Spacewalk Tells Us About Office Temperature
Summary: While society has made strides in gender equality by addressing institutional barriers such as wage gaps and career representation, this author points out that we’re still missing the “little things.” And these little things - like properly-fitted uniforms, access to lactation rooms, and even office temperatures which are historically calibrated to men’s metabolic rates - can become huge barriers to women’s progress in the workplace.

3. Inc: Eight Unexpected Signs An Employee Should Be Fired 
Summary: Sometimes the most dangerous employees in an organization are the ones who appear to be doing okay performance-wise, but are actually creating a toxic environment. This article lists out the non-obvious signs that can help you spot these employees, some of which include spotting those who “thrive on gossip” and “use peer pressure to hold others back.”

Summary: The departure of top talent can disrupt companies from both a direct and indirect monetary prospective. This disruption has the potential to cause millions of dollars of loss as the company struggles to deal with this sudden loss of talent. This article highlights some of the steps companies can make to reduce their voluntary turnovers and preserve more of their bottom line in the process.

Exclusive Opportunity for CAHRS Partners: Consider attending the "Sales Incentive Design & Governance" Working Group in New York on May 14th to talk about total rewards with other HR executives.

5. CAHRS Research Brief: Health and Wellness Programs - Why Employees Don't Participate
Summary: This recent CAHRS Research Brief attempted to answer the “why” behind low participation rates in employer wellness programs. What factors do employees see as the major barriers impeding their participation in these types of programs? Results showed that the three top barriers for employees are related to time pressures. This brief concludes with highlighting the importance of conducting further research in this area.

Summary: Many times, the loss of great employees will hit the productivity of a team and cause a stir throughout the organization. This article highlights various ways to minimize the negative side effects of their departure through open dialogue between them and the rest of the team.

CAHRS partners: If this topic keeps you up at night, please consider registering for the "Maximizing Internal Staffing & Succession Planning" Working Group in Chicago on May 15th.

7. The Atlantic: Workplace Theft is on the Rise
Summary: As many firms strive to integrate the home and work life of employees, it seems that office items and other company property are not always seen as the company’s. Tape disappears near the holidays and supplies dwindle near back-to-school season. This article highlights a widespread increase in the workplace theft and hypothesizes factors that may contribute to it.

8. Defense One: The U.S. Military Is Creating the Future of Employee Monitoring
Summary: With the tough job of deciding who is worthy of receiving high levels of security clearances, the US Military is in the process of developing new technology to make this endeavor much easier. If successful, the author claims that companies will eventually attain this technology and use it to monitor employees in ways we have yet to see. The adoption of such tech will breed a new era of surveillance that HR departments need to prepare themselves for if implemented. 

CAHRS Members: You are invited to attend the "HR Analytics" Working Group in New York on June 18th to discuss the fast-paced world of technology.

Summary: It is easy to understand why some might shy away contentious conversations and conflict in the office. However, this article posits that a healthy amount of conflict is not only good for organizations, but also for the individuals that comprise them. The article explains this theory and highlights how to turn convert uncomfortable situations into productive opportunities.

10. Forbes: The Four Essential CHRO Skills
Summary: The Chief Human Resources Officer function is not immune to the rapidly changing and ever complex world of work. In fact, CHROs are well poised to be the drivers of this change. This article presents 4 actionable improvements that will better position CHROs – and all HR employees – to thrive.

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