POSTPONED -HR Transformation Working Group | Hosted by JPMorgan Chase & Co. | April 28, 2020 | New York, NY

Tuesday | April 28, 2020

JP Morgan Chase & Co. Logo
Location: JPMorgan Chase & Co. | 383 Madison Avenue, 42nd Floor | New York, NY 10179

Over the last 10 to 15 years, many large organizations have gone through a structural transformation of their HR function that has centered on redistributing HR work into three key HR groups: HR Business Partners, Centers of Excellence, and Shared Service Centers.  Along with this structural change, companies have also increased the extent to which aspects of HR are delivered through a self-service driven model for front-line leaders and employees.  Although many companies have made this work stream switch, we know that this structural change is not a one-time event and instead a long-term journey towards enabling the HR function to deliver higher value to the organization.  Further, many companies have experienced issues with effectively implementing this new delivery model and have made unique adjustments to the model to make work more effectively in their context.

In this working group, we will look to share learnings and best practices in how companies have navigated their own transformation to enable the HR function to play a more strategic role and create more value for their companies.  Topics for the discussion will include:

  • What were/are the critical success factors to enable the HR function to become a more strategic partner to the business?  How did these factors differ across the three areas of Business Partners, COEs, and Shared Services?

    What are the current or on-going challenges that you are looking to address to enable the function to create more value for the business?

    What challenges have you encountered and what have you done successfully to prepare front-line leaders and employees for the change?  For example, what have you done in terms of training, systems, culture change, etc. to prepare line leaders to deliver some of the HR activities that might have previously been done by HR generalists or specialists?

    What have you done to enable the three areas of HR to work more effectively together?  For example, how has your organization created better partnerships between Business Partners and Centers of Excellence?  How have you ensured that there is smooth handoff and collaboration between Shared Services and Centers of Excellence?

    What have you done to help successfully shift the culture in HR to ensure HR leaders and professionals more connected to the business and not just work that the function thinks is important?

    Recent research suggests that employees’ ratings of their experience with HR and their overall employee experiences is partially influenced by how their line leader provides feedback, has career development discussions, sets the tone for group climate, etc.  How are you seeing the impact of line leaders playing out on employee engagement, perceptions of the employee experience, etc. and how are you thinking about how to manage and develop line leaders in ways to impact these outcomes?

    What has been your company’s approach to maximizing service levels and creating value for the business in the Shared Service Centers?  Have you kept these inside the firm, outsourced some or all of shared services, automated aspects of shared services with artificial intelligence and robotics?

    How is your company measuring and tracking the added value created by the HR function as you continue on this transformation journey?

The meeting agenda will allow for ample time for interaction and networking – something we consider critical to the goal of our working groups. The sessions are free of charge to CAHRS partner firms.  To effectively create the right environment and to ensure free and open discussion, we limit the size of the meeting to 25 participants.  This working group will run from 9:00 am to 3:00 pm with a continental breakfast starting at 8:30 am and working lunch.

Cornell Discussion Leaders:
Chris Collins, Associate Professor of Human Resource Studies and Director of Graduate Studies, ILR School, Cornell University
Rebecca Kehoe, Associate Professor of Human Resource Studies, ILR School, Cornell University

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