The Role of the Chief Talent Officer and Emerging Trends in the Talent Center of Excellence Working Group | Hosted by American Express | June 5, 2018 | New York, NY

Tuesday | June 05, 2018

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LOCATION:  American Express Tower | 200 Vesey Street | New York, NY  10285

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Managing the workforce and workplace of the future will be increasingly challenging in a world thats being turned upside down by rapidly shifting technology, globalization, changing demographics, and environmental challenges.  These changes are creating large scale disruptions in how work will be done, employee expectations, employer-employee relationships, and required employee and leader capabilities.  No function in HR may be impacted more in the next decade than the Talent Center of Excellence.  In light of these changes, many organizations have started to rethink the structure of the Talent COE, what work should and will fall into this COE, new operating models, new technologies to deliver talent solutions, and new roles and capabilities required for leaders of this function.  The goal of this meeting is to begin to explore how companies have changed their Talent COE, how they might be moving the function in new directions going forward, and the implications for Chief Talent leaders.

Among other topics at this meeting, we will discuss the topics below but also leave plenty of time for other topics to emerge over the course of the day.
  • What changes in work do organizations anticipate over the next five years given the increasing pace of technology innovations (e.g., smart algorithms; robotics, artificial intelligence)?  What will be the impact on which jobs will remain and which will go away, how employees work together, the look and feel of the workplace, the nature of the employment relationship, and employee and leader capabilities? How is the Talent COE and Chief Talent Officer helping to inform corporate decisions on all of these questions?
  • Given the changes in work and technology, what are the implications for the Talent function?  Which activities should be part of the Talent COE and which should shift to other COEs, Business Partners, or Shared Services?
  • How should the Talent COE be structured to ensure end-to-end talent solutions that meet business needs, employee needs, and prepare the company to succeed in the future?  What sub-functions and/or specialty areas are part of the Talent COE currently?  What should be part of the Talent COE going forward?
  • What is the role of the modern Head of Talent or Chief Talent Officer?  What are key responsibilities and matching competencies for this role?  How is this role different from prior roles (e.g., Chief Learning Officer) and how do you see it evolving in the future?
  • How are companies connecting work in the Talent function to business outcomes?  How are organizations using HR analytics and insights to identify key talent initiatives, reveal challenges, and track the progress and impact of talent interventions?   How might HR policies and practices need to change if the workforce is more distributed or more work is completed by partners, contractors, or gig-economy workers?

With that background, we are pleased to invite your company to participate in this working group titled The Role of the Chief Talent Officer and Emerging Trends in the Talent Center of Excellence. Attendees should hold the Head of Talent or Chief Talent Officer role in their company.  The meeting agenda will allow for ample time for interaction and networkingsomething we consider critical to the goal of our working groups.

The sessions are free of charge to CAHRS partner firms. To effectively create the right environment and to ensure free and open discussion, we limit the size of the meeting to 25 participants. The best fit for the meeting would be members of the HR team who have been helping to explore these issues or work on HR practice or structural solutions tied to how work is changing at your organization. The Working Group will start with a continental breakfast from 8:30-9:00am and then will run until 3:00pm with a working lunch.

Cornell Discussion Leaders:
Chris Collins is Professor of Human Resource Studies and Director of the Center for Advanced Human Resource Studies (CAHRS) at the Cornell ILR School. 
Brad Bell is a Professor of Human Resource Studies and Director of Executive Education at the Cornell ILR School.

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